Sumac

Shipping

UK DELIVERY OPTIONS

FREE Royal Mail 2nd Class delivery on all orders over £25.00:-

• 3-5 working days
• Tracking information supplied by Royal Mail

Orders under £25.00:-

2nd Class = £2.95

For faster delivery choose: 

1st Class = £3.95

Next day courier service Parcelforce Express:

• £7.50 

All orders will be delivered Monday-Friday, excluding Public Holidays. 

INTERNATIONAL

International delivery is via Royal Mail - International Tracked service.  Shipping cost is based upon the destination region and weight of package.  Standard rates are as follows:

USA

Up to 0.25kg £12.00
0.25kg - 1.0kg £21.20
1kg+ £25.00

Rest of the World

Up to 0.25kg £10.00
0.25kg - 1.0kg £20.00
1kg+ £25.00

For exceptional items in terms of weight or shape, which may require specialist shipping, we will get in touch to agree any additional charges before shipping.

Returns

UK RETURNS

For non-faulty items, return postage is at the customer’s expense. Refunds will be given on all items within 7 days of receipt, subject to items being in an unblemished and unused condition.

FOR FAULTY OR DAMAGED ITEMS

To create a Tracked Returns label, use this link: http://www.royalmail.com/track-my-return/create/4250

To arrange a collection from your address: https://send.royalmail.com/collect/youritems

Return items address:- Spice Kitchen, 9 Skyhawk Avenue, Liverpool, L19 2QR

ADDITIONAL INFO

• Refunds are credited to the original payment card
• Any fees associated with shipping will not be refunded, unless the item is faulty. We reserve the right to charge a £5 fee to cover our outgoing postage and packing costs for non-faulty items.
• Items are no longer eligible for return after 7 days of purchase and are considered final sale.